Ravindran A. et al. Service Systems Engineering and Management

CRC Press, 2018. — 618 p. — (The Operations Research Series). — ISBN: 978-1-4987-2306-0.This new textbook will provide state-of-the-art models, concepts and solution methods important in the design, control, operation, and management of service systems. It will cover supply chain management, warehouse & distribution, financial engineering, revenue management in airlines, retail engineering, health systems, and financial services, etc... The textbook is for the engineering market, emphasizing the application of operations research models to optimally design and manage service systems. Currently, no such textbook exists in the market. Service management textbooks tend to be focused on the business school audience and therefore treat the topic overly, or exclusively, qualitatively. Many do not include health systems, retail industries, or financial sectors in their coverage.Service Systems: An Overview
Forecasting Demand for Services
Design of Service Systems
Evaluation of Service Systems
Supply Chain Engineering
Warehousing and Distribution
Financial Engineering
Revenue Management
Retail Engineering
Healthcare Delivery Systems
Financial ServicesTrue PDF